Client Stories

Toby Guinn and his team at Global Merchant Partners have been our trusted merchant services partner for over three years. We use GMP merchant services for all our payment processing needs here at Associated Builders and Contractors, Delaware Chapter (ABC).

Our ABC Delaware chapter holds several events each month taking place throughout the state. Payments for these events can either be taken at the door or at the home office over the phone. We needed the flexibility to take payments wherever /whenever. Toby and his team was able to come up with a solution to fit our needs and our pocketbook in short order.

We strongly recommend Global Merchant Partners as a merchant services partner for your business. He continues to deliver excellent service and processing rates that Increase our Gross Profit year after year.

We want to say that our experience with Toby Guinn and Global Merchant Partners has been excellent. Toby and his team has been our trusted partner for merchant services for almost 4 years now.

His team is very responsive to our needs. We can always rely upon GMP keeping our store manager’s informed of changes impacting our business.

Having a trusted partner like Toby and Global Merchant Partners has given us peace of mind knowing we receive the best merchant services processing rates and equipment technology available.

We gladly recommend Global Merchant Partners for merchant services and are confident you will experience same level of service A.R. Morris has.

My name is Demetrios Alexopoulos, an owner of Cosmos Restaurant, and I have been doing business with Global Merchant Partners for the past several years. Through the past several years I have been serviced by Toby Guinn Sr. and together with the team at Global Merchant Partners, I have been provided with nothing but great service. Toby and his team have made sure that I have had competitive processing rates over the years which has resulted in savings from my bottom line. Any of the issues I have had over the years has been handled promptly by Toby in conjunction with the appropriate tech specialists. I would highly recommend Global Merchant Partners to anybody looking to get better processing rates as well as other business services. Global Merchant Partners has looked out for my business with a personal touch, and I would recommend others to see for themselves.

We are a local real estate company that handles thousands of transactions in both sales and the vacation rental market. Thanks to Toby Guinn and his team at Global Merchant Partners for helping us to streamline our business. Their service makes it easy to be more accommodating to our clients. Our accounting processing has been made much simpler and saving us money in the meantime. On the few times we have had issues, Toby and his partners are always available, helping us along the way to work through any problem with knowledge and professionalism. Yet he still makes time to offer that personal service by touching base with us to make sure we know that he and Global Merchant Partners are always available for us. I would recommend them to others for their professional and personal service. We thank you Toby Guinn and Global Merchant Partners for your service.

I am happy to recommend Global Merchant Partners for your credit card processing and business needs. The Delaware Children’s Museum, Inc, has worked with Toby Guinn, Sr. and his team for several years. Toby matched us with a cost effective merchant card processing vendor. He implemented a seamless solution for admission sales from our ticketing system to be deposited in our bank in a timely manner. In addition, he has helped us implement a computerized gift card program. I am confident that Global Merchant Partners will continue to provide responsive client service while keeping our business success at the forefront.

I wanted to take a brief moment to thank you for your recent assistance with a rather difficult situation. As my Board member stated – the reason we went with Global Merchant Partners is because you, Toby Guinn, actually pick up the phone and responded. The issue we have been dealing with was hacker related – 8,600 hits on our web based account for $1 each, costing my non-profit over $2,000 in fees that we didn’t have. We struggled with the processing company trying to get them to listen, and then involved you. You backed us up when we needed your help and secured a refund of those erroneous fees. Thank you for your help – it is customer service like this that will make it easy for us to refer others to you.

With all the funding issues, we, like you, over the last year, had been looking at every line item and every expense. As a result, we realized we were struggling with credit card fees. I was referred to Toby Guinn from Global Merchant Partners by the Exec. of the Middletown Area Chamber (who sits on my board of directors). Since we didn’t really know Toby, my Board President asked a former MBNA V.P. who dealt with credit cards to look into the fees Toby quoted us. They were better than the other quotes we received, so we went with GMP.

Recently, our website was hacked and someone charged $1 – no big deal right? Well they hit that one dollar 8,600 times in about 24 hours. After the first several hundred – the processor started to deny processing from this source – great – but when we got our statement, they charged us $2,200 in processing fees for denying the charges.

Our Board members were not very successful in trying to get those charges reimbursed – even though one was from that industry and spoke their language. We called Toby and said “we need your help with this”. Several things happened:

1. Toby picked up his phone and answered on the second ring – no machine or press 1 or 2, etc.
2. After he listened, it took him 10 minutes to clear it all up and get us our money back
3. We were able to reset the security settings in the system so that no one source can try to charge more than 3 times in a day before they are denied.

I don’t know if you have had the same concerns as I with fees etc. but I wanted to let you know that if you want to talk with someone who can help – re: credit card processing, I would suggest Toby Guinn or his partner April Parella. Phone: 678-787-4593, or
tobyguinnsr@globalmerchantpartners.com aprile@globalmerchantpartners.com might be worth a chat if it can save you some money. No commitments -just talk to them and see if they can help.

Park Avenue Dry Cleaners enjoyed the opportunity to work with you and your company’s partners in seeking a solution for our small business that would increase our gross profit margins from our credit card transactions.

As you know we reviewed many proposals from several providers and are very pleased that we were able to place our business with your firm.

Throughout this review process you were patient and attentive to our every concern and satisfied our quest for all the information that we needed to make a fully educated decision for our business. Your commitment and dedication to working with us on the issues we encountered were appreciated. Your above the call of duty assistance with our other venture was one of the most amazingly positive experiences we have had with a business partner. Your commitment to your business partners is exceptional.

Again, thank you for continued hard work on our behalf, and we look forward to a long working relationship with you and your partners in the future. We have highly recommended your services to our customers and friends, and will continue to speak highly of the service and commitment we receive on a daily basis from your partnership.

I have been working with Global Merchant Partners (GMP) for 3 years now, and I cannot express through adequate words how pleased I have been with their service. GMP always seems to go above and beyond what is required, just to make sure that we are completely satisfied and fully utilizing the services provided to deliver on our mission with fidelity.

Since bringing on GMP, we have seen a steep spike in our earned revenue and philanthropic support because we can secure said funding through the tools and services provided by GMP. Having merchant services distinctly separates us from our competition, and whenever we have any difficulties, the team is always responsive and timely to restore us back to normal.

I would recommend GMP to any partner or contact that I have. As a matter of fact, I have referred many businesses already, and I will continue to do so because all organizations should have the level of capability and confidence that we have with our merchant services. If you have any questions, please feel free to call me at 302-764-9085 or by email Lherring@reachriverside.org. Thank you for your time and consideration.

I am happy to recommend Global Merchant Partners for your credit card processing and business needs. The Riverfront Development Corporation has worked with Toby Guinn, Sr. and his team for several years. Toby matched us with a cost effective merchant card processing vendor. Toby advised us on point of sale solutions for a miniature golf course and an ice rink. In addition, he has helped us implement a gift card program. I am confident that Global Merchant Partners will continue to provide responsive client service while keeping our business success at the forefront.

I just wanted you to know how pleased we are with World Pay in handling our credit card processing. The addition of the extra terminal in the showroom along with the ability to be able to handle a charge on one of our computers has proved invaluable more than once. Our terminals are processing over a landline and when we have had trouble with our line we are able to continue processing over the internet. We are also pleased that we have the latest encryption that is out there saving us from having to buy new equipment in the near future. The savings we have received have made the switch a no brainer for us. In closing we are very pleased with all aspects of changing over and look forward to many years of service from you and your company.